IT That Keeps Your Clinic Running
Reliable, secure IT for GP clinics and medical centres across the Gold Coast and South East Queensland. Best Practice and MedicalDirector specialists. Privacy Act aligned. ISO 27001 certified.
Aligned to RACGP Standards for general practices (5th edition) and the Privacy Act.
We Understand How a GP Clinic Actually Runs
General practice runs on a thin margin of time. When the clinical software freezes, when scripts won't send, when Medicare claiming fails, or when the internet drops mid-telehealth, every minute costs patient care and revenue. We design and manage IT for GP clinics that removes those moments, so your day runs the way it's supposed to.
Best Practice and MedicalDirector Specialists
Deep expertise across Bp Premier, MedicalDirector Clinical, and Pracsoft. We handle installs, upgrades, SQL database health, and the integrations your clinic depends on.
Medicare, PBS, and eRx Integration
Keep claiming, prescribing, and secure messaging flowing. We manage Medicare Online, HI Service, HPOS, eRx, and secure messaging (Healthlink, Argus, Medical Objects) setup and troubleshooting.
Telehealth That Actually Works
Reliable telehealth setup across video, audio, and integrated clinical workflows. Network quality of service, failover internet, and hardware tuned for consulting rooms.
Privacy Act and APP Compliance
Patient data protected in line with the Privacy Act 1988 and Australian Privacy Principles, with Australian data sovereignty and Notifiable Data Breaches scheme readiness.
The Software Your Practice Runs On
Your clinical software is not just another business application. When it breaks, patients wait, scripts don't print, and your team loses faith in the tools. We support the systems Australian GPs actually use, and we know where they break.
Best Practice (Bp Premier)
From installation and upgrade cycles to SQL Server health, pathology integrations, multi-site configurations, and terminal server deployments. We keep Bp running fast and running reliably.
MedicalDirector Clinical and Pracsoft
Complete MedicalDirector expertise from clinical configuration to Pracsoft practice management. We handle HI Service setup, eRx and secure messaging, data migration, and the everyday issues that slow your team down.
We also have experience with Genie Solutions. If you run something different, get in touch.
Discuss Your Clinical SoftwareThe Network and Hardware Your Clinic Depends On
A GP clinic is a hostile environment for IT. Multiple practitioners, rotating locum staff, shared workstations, clinical devices, patient Wi-Fi, and integrated pathology and imaging. Getting it right means designing for the reality of the practice, not the ideal.
Consulting Room Workstations
Standardised, locked-down workstations in every consulting room with fast login, session management, and hardware tuned for clinical software.
Secure Practice Networks
Segmented networks keeping clinical, administrative, and patient Wi-Fi separate, with appropriate security controls on each.
Failover Internet
Dual-link internet with automatic failover so claiming, scripts, and telehealth keep running when one connection drops.
Multi-Site Practice Support
For group practices and medical centres: site-to-site connectivity, centralised management, and consistent security policy across locations.
Secure Backup and Recovery
Immutable, ransomware-resilient backups of clinical databases with tested recovery, stored in Australian data centres.
Integrated Clinical Devices
ECG machines, spirometers, BP monitors, and other integrated devices configured and supported alongside the clinical software.
Built for RACGP accreditation
Criterion C6.4 (Information security) is where GP clinics most often need IT help to pass accreditation. In the 2023–2026 reporting period, C6.4D (business continuity and information recovery plan) was among the most frequently unmet indicators nationally. We map our services to each indicator and hand you the evidence your assessor asks for.
| RACGP indicator | What we provide | Evidence we give you |
|---|---|---|
| C6.4A – Team member responsible for electronic systems and computer security | We act as your designated IT and security partner, documented in your policy | Named responsibility statement and support agreement |
| C6.4C – Clinical software accessible only via unique logins by authorisation level | User provisioning, role-based access in Bp Premier / MedicalDirector, MFA, offboarding | Access register and quarterly user review |
| C6.4D – Business continuity and information recovery plan | Backup design, tested restores, failover internet, documented recovery plan | Backup test log, restore report, recovery plan document |
| C6.4E – Storage, retention and destruction of records | Retention configuration, secure disposal of decommissioned devices and media | Retention settings summary and destruction certificates |
| C6.4F / C6.4G – Email and social media policies | Secure email configuration (encryption, spam filtering); policy templates | Email security report; policy templates |
We also support C6.3 (confidentiality and privacy) and C3.3 (emergency response plan) through Privacy Act-aligned configuration and continuity planning.
Preparing for the 6th edition?
The RACGP has published the 6th edition of the Standards. Accreditation currently still uses the 5th edition, and transition arrangements will be announced by the Australian Commission on Safety and Quality in Health Care. In the 6th edition, IT and information security move to criteria F8 to F11, including a new criterion on artificial intelligence. Read our guide to the 6th edition IT criteria.
RACGP accredits practices, not suppliers. CSG's services are aligned to the Standards to support your accreditation.
Australian Clinics Are Being Targeted. We Help You Stay Protected.
Ransomware attacks on Australian medical practices have increased sharply. Patient records, staff identity data, and financial systems are all high-value targets. We bring enterprise-grade security to general practice, scaled to the size and budget of a clinic. Our controls are built on ISO 27001 and mapped to RACGP Standards and the ACSC Essential Eight, so accreditation is a checklist, not a scramble.
Book a Practice Security Review- 24/7 threat monitoring and response
- ACSC Essential 8 alignment
- Phishing and social engineering training for practice staff
- Multi-factor authentication across clinical and administrative systems
- Privileged access management for clinical software
- Immutable, ransomware-resilient backups
- Incident response planning aligned to the Notifiable Data Breaches scheme
- Staff onboarding and offboarding procedures
Why GP Clinics Choose Computer Services Group
Throughout multiple local disasters, business continuity events, infrastructure outages, and other operational challenges, their team has consistently provided responsive, professional, and effective support.
Ready to Strengthen Your Clinic's IT?
Book a free 30-minute clinic IT and security review. We'll assess your current environment, flag the compliance and clinical software risks, and show you where the quickest improvements can be made. No obligation.
Or see how our managed IT services for Gold Coast businesses work.